Terms & Conditions

YD Hardwood Floors USA Inc. 
Customer Policy & Warranty Guide

This section outlines YD Hardwood Floors USA Inc.’s terms regarding sales, returns, installation, working contracts, labor warranties, and customer responsibilities.

1. Sales Policy

- Returned checks incur a $35 processing fee.              

- Free design services are provided, but YD Company is not responsible for incorrect measurements provided by the customer.

- YD Hardwood Floors is not liable for any installation issues unless installation was performed by us, or the product has a manufacturer defect.

- All products must be inspected at delivery. Do not sign for damaged goods. No claims will be

honored once the freight bill is signed without a damage report.

- Customers must inspect flooring (color, grain, knots, mineral streaks, gloss level) before leaving

the warehouse.

- Upon installation completion, YD Hardwood Floors will only address installation issues reported

within 1 week.

- All payment is required before installation begins.

2. Return Policy

- 25% restocking fee applies to all returnable items.

- No returns or exchanges for: Assembled cabinets, Final sale items, Special orders (flooring,

stain, molding, stair nosing), Open boxes

- Customers must inspect flooring characteristics before warehouse departure.

3. Working Contract Policy

- Party A (YD Hardwood Floors) is responsible for installation if choose to pay the installation fee.

- Party B (customer) is responsible for: material & labor payment upon job completion, moving

furniture/appliances and removing existing flooring, providing restroom access for installers,

covering costs related to delays or lack of site readiness.

- YD Hardwood Floors is not responsible for minor dust, adhesive residue, or scuffs from standard

work or normal expansion/contraction of wood.

- Legal jurisdiction for disputes is the Commonwealth of Pennsylvania, specifically Philadelphia

County.

- In legal disputes, the prevailing party is entitled to attorney fees and legal costs.

4. Installation Instructions

- Accepted Methods: Glue-down, nail-down, and staple-down methods; floating installation only for

planks 5” or wider.

- Eligible Wood Species: Acacia, Hickory, Elm, Oak, Eucalyptus, Birch.

- Oil-Finished Floors: Must apply WOCA Refresher immediately after installation.

- Installer Responsibilities: Follow NWFA guidelines, inspect all material, shuffle boards for

consistency, and avoid installing defective boards.

5. Pre-Installation Requirements

- Floors must be acclimated for at least 72 hours.

- Maintain 60–70°F, 40–60% humidity for 1 week before installation.

- Store boxes unopened and raised off the floor.

- Understand regional humidity variations and maintain climate control throughout the year.

6. Radiant Heat Installation Guidelines

- Floor surface temperature must not exceed 85°F.

- Heating system must be operational for 21 days before installation.

- Turn system off 24 hours before, during, and after installation.

- Only structural and pre-installation warranties apply to radiant heat.

- Subfloors must be properly constructed and tested for moisture and pressure.

7. Dust Control & Cleaning Disclaimer

- Standard flooring services may produce dust.

- $0.50/sq ft fee applies for advanced dust-control and cleanup.

- Without this service, final cleaning is the customer's responsibility.

8. Installation Warranty – Labor Only

- 1-year warranty on labor for installations by YD’s in-house team.

- Covers: Loose boards from improper fastening, gapping or misalignment, poor transitions.

- Does NOT cover: Product defects, environmental damage, third-party installations, improper use.

9. Warranty Exclusions

- Not covered: Normal wood characteristics, wear from pets/furniture/debris, water damage, UV

damage, cleaning product misuse, moisture damage, insect infestation post-delivery.

- B-grade/Cabin grade items are excluded.

- Color aging is natural. Replacements may not match.

- Installed defective boards void coverage.

10. Claims Process

- Claims must be submitted in writing within 30 days of issue detection.

- Submit to the original retailer.

- YD reserves right to inspect product and site.

11. Legal Disclaimer

- No liability for incidental/consequential damages.

- No implied warranties of merchantability or fitness for a particular purpose.

- Sole remedy: Repair, replacement, or refinishing.