Warranty & Return Policy

This section outlines YD Hardwood Floors USA Inc.’s terms regarding sales, returns, installation, working contracts, labor warranties, and customer responsibilities.

1. Sales Policy

- YD Hardwood Floors is not liable for any installation issues unless installation was performed by us, or the product has a manufacturer defect.

- All products must be inspected at delivery. Do not sign for damaged goods. No claims will be honored once the freight bill is signed without a damage report.

- Customers must inspect flooring (color, grain, knots, mineral streaks, gloss level) before leaving the warehouse.

- Upon installation completion, YD Hardwood Floors will only address installation issues reported within 1 week.

2. Return Policy

- Return and exchange period: within 30 days from the date of delivery.

- 25% restocking fee applies to all returnable items.

- No returns or exchanges for: Assembled cabinets, Final sale items, Special orders (flooring, stain, molding, stair nosing), Open boxes

- Customers must inspect flooring characteristics before warehouse departure. 

3. Warranty Exclusions

- Not covered: Normal wood characteristics, wear from pets/furniture/debris, water damage, UV damage, cleaning product misuse, moisture damage, insect infestation post-delivery.

- B-grade/Cabin grade items are excluded.

- Color aging is natural. Replacements may not match.

- Installed defective boards void coverage.

4. Claims Process

- Claims must be submitted in writing within 30 days of issue detection.

- Submit to the original retailer.

- YD reserves right to inspect product and site.

5. Legal Disclaimer

- No liability for incidental/consequential damages.

- No implied warranties of merchantability or fitness for a particular purpose.

- Sole remedy: Repair, replacement, or refinishing.

- Labor only covered under 1-year installation warranty if performed by YD.